Shipping policy

At Trace Society, we carefully pack every order to ensure your products arrive safely and in excellent condition. This Shipping Policy explains our processing times, shipping options, delivery expectations, and what to do if your order is lost or damaged.

Processing Time

Orders are typically processed and prepared for shipment within [X–X business days] after the order is placed.

Orders are not processed or shipped on weekends or public holidays. During product launches, sales, holidays, or other high-volume periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Methods & Rates

Shipping costs are calculated based on your order, destination, and selected shipping method at checkout.

Available shipping options may include:

Standard Shipping — [Rate / calculated at checkout]
Express Shipping — [Rate / calculated at checkout]
Free Shipping on orders over [Amount]

Shipping rates and available delivery options will be displayed at checkout before you complete your purchase.

Please note that skateboards and larger items may require different shipping rates due to their size and packaging requirements.

Delivery Timeframes

Estimated delivery times begin once your order has been shipped and are provided as a general guide.

Domestic Orders:
Estimated delivery: [X–X business days]

International Orders:
Estimated delivery: [X–X business days]

Delivery times may vary depending on the destination, shipping carrier, weather conditions, holidays, customs processing, and other circumstances outside our control.

A shipping delay does not automatically qualify an order for a refund or replacement.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with your tracking number and a link to track your package.

Please allow [24–48 hours] for tracking information to become active after your order has been shipped.

If you have not received your tracking information or your tracking status has not updated, please contact us at [Contact Email].

Local Pickup

Local pickup is [available / not currently available].

If local pickup is available, customers can collect their order from:

Pickup Location: [Address]
Pickup Hours: [Days & Hours]

Customers will receive a confirmation when their order is ready for pickup. Please wait for this confirmation before visiting the pickup location.

Lost or Damaged Packages

We take care to package all orders securely before shipment. However, once an order has been handed over to the shipping carrier, delays, loss, or damage may occasionally occur.

Damaged Packages

If your package arrives damaged, please:

Take clear photographs of the damaged packaging and product.
Keep all original packaging materials.
Contact us at [Contact Email] within [X days] of delivery.
Include your order number and photographs when contacting us.

For skateboard decks and other large or fragile products, please inspect the item as soon as it arrives and report any visible damage promptly.

Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If the package still cannot be located, contact us at [Contact Email] and we will help determine the next steps with the shipping carrier.

International Shipping & Customs

We [do / do not] currently offer international shipping.

For international orders, customers may be responsible for any applicable:

Customs duties
Import taxes
Brokerage fees
Local taxes or other government charges

These charges are determined by the destination country and are not included in the product or shipping price unless specifically stated at checkout.

Trace Society is not responsible for delays caused by customs or for customs fees charged by the destination country.

Customers are responsible for providing accurate delivery and customs information when placing an international order.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at [Contact Email]. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Trace Society is not responsible for orders delivered to an incorrect address provided by the customer.